Yogita Chai

Terms of Service

RETURNS & REFUNDS

WHAT IS THE RETURNS, EXCHANGE AND REFUNDS POLICY?

We will accept returns for change of mind on products purchased online within 5 days from date of receipt if faulty. You can register your intention to return by contacting us at andrew@yogitachai.com and we will take you through the process and provide you with information on how to return.

You can then return the goods to us by using the Yogita Chai postal address.

Yogita Chai Customer Service
PO Box 168
Glen Osmond SA 5064
Australia

CAN I RETURN AN ITEM TO A RETAIL STORE?

NO, goods can only be returned to Yogita Chai if purchased from www.YogitaChai.com

Yogita Chai goods purchased from retail stores need to be returned to the store from which those goods were purchased.

HOW CAN I RETURN FAULTY PRODUCTS?

Yogita Chai takes extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a fault with a product we would like to help you resolve the problem. In all instances where the product may be faulty, please contact us at andrew@yogitachai.com and we will advise and assist you with the returns process.

Yogita Chai will ensure all costs associated with returning faulty goods, including delivery, is at no expense to you.

WHAT ARE MY OPTIONS WHEN I RETURN AN ITEM BOUGHT FROM WWW.YOGITACHAI.COM?

Yogita Chai will gladly accept returns for all faulty items and all change of mind items within 5 days of receipt provided those items are accompanied with proof of purchase (which may include the invoice, credit card or other payment statement).

Whether your item was faulty or you’ve just changed your mind, Yogita Chai provides two returns options:

Replacement
Full refund to your account (e.g. PayPal account)

HOW LONG WILL IT TAKE TO GET A REFUND?

Once Yogita Chai have received your goods, please allow up to 5 working days for your refund to be processed back to your account.

WHAT WILL HAPPEN IF I RETURN AN ITEM PURCHASED WITH MY GIFT VOUCHER?

If any product purchased with a Gift Voucher is returned for an exchange or refund, any money refunded will be automatically credited to the original Gift Voucher.

WHO GETS REFUNDED IF I RETURN A GIFT?

The refund will be credited to the original account used to purchase the gift.